CommEngine is a cloud-based Social Media CRM and customer engagement platform founded in 2017–2018 in Dhaka, Bangladesh by Mahadib Hadi and Maksud Ul Alam, housed under CommEngine Limited (YouTube).

CommEngine is a product-focused Social CRM that unifies all customer messages from Facebook, WhatsApp, SMS, and more into one dashboard. It automates lead capture, order processing, and support ticketing with real-time tracking. The platform builds rich customer profiles and delivers AI-powered insights through analytics dashboards. Campaign tools and integrations support targeted outreach and civic engagement at scale.

• SMEs and brands active on social media seeking better lead and support management.

• Public agencies needing to implement citizen engagement workflows.

• Growth-focused businesses aiming to measure and optimize social ROI.

• Awards: National ICT Award 2019; Retail Market Innovation by Bangladesh Brand Forum 2020 .

• Client Reach: Over 40 million customer profiles managed across sectors: appliances, FMCG, education, e-commerce, banking, and services .

• AI driven Customer Insights: Incorporates AI for profiling, NLP, and deep engagement analytics .